Returns & Refunds

    1. Overview
      We want you to feel confident trying Capsava, which is why we offer a 90-day satisfaction guarantee on eligible products, issued as store credit. This policy explains when and how returns are accepted and how our store-credit refunds work.

    There is no federal law requiring cash refunds for online purchases, but we clearly disclose our policy here so you know what to expect before you buy.

    1. 90-Day Store-Credit Guarantee

    • You have 90 days from the date of delivery to request a return for eligible products.

    • Approved returns under this guarantee are refunded in the form of Capsava store credit, not cash, card, or original-payment refunds.

    • Store credit can be used toward future purchases on our website and is non-transferable and non-redeemable for cash, except where required by law.

    We highlight this guarantee because it allows you to try Capsava with confidence while also enabling us to keep prices fair and sustainable for all customers.

    1. Eligibility for returns
      To qualify for a return under our 90-day guarantee:

    • Products must have been purchased directly from the official Capsava website.

    • You must submit your return request within 90 days of the delivery date as shown by the carrier tracking information.

    • Certain items may be non-returnable for health, safety, or regulatory reasons; any such products will be clearly marked as “Final Sale” or “Non-returnable” on the product page at checkout.

    We reserve the right to limit returns in cases of suspected abuse of the policy or excessive return activity.

    1. Condition of items
      Because our products are used for personal health and wellness, we may not be able to resell returned items. For that reason, and in line with typical e-commerce practice, your eligibility focuses on purchase and time-frame rather than the product being unused.

    In certain situations, we may ask for photos, batch numbers, or additional information to verify your experience before approving a return or issuing store credit.

    1. How to request a return
      To initiate a return:

    2. Contact our support team at Capsava@hotmail.com with your order number and reason for the return.

    3. We will confirm whether your order is eligible under the 90-day store-credit guarantee and provide next steps, including any instructions on returning or safely disposing of the product, if applicable.

    4. Once your return is approved and, if required, any items are received back or verified, we will issue store credit to your Capsava account or via a store-credit code.

    5. Store-credit details

    • Store credit is applied in U.S. dollars and can only be redeemed on the official Capsava website.

    • Store credit does not expire earlier than any period required by law; if no such period applies, we may apply a reasonable expiration date, which will be disclosed when the credit is issued.

    • Store credit cannot be exchanged for cash or applied to orders placed outside of our website, except where state law requires small remaining balances to be cashed out.

    This structure lets us honor our 90-day satisfaction guarantee while keeping operational costs and product prices under control.

    1. Shipping costs and fees

    • Original shipping charges are generally non-refundable, unless the return is due to our error (for example, incorrect or damaged items).

    • In some cases, you may be responsible for return shipping costs; if so, this will be disclosed in your return instructions.

    • If we provide a prepaid return label, we may deduct the label cost from your store credit, where permitted by law.

    1. Damaged, incorrect, or defective items
      If you receive a damaged, defective, or incorrect item, contact us within a reasonable time after delivery (preferably within 7–14 days) with photos and your order number. We will work with you to correct the issue, which may include a replacement, store credit, or other remedy in line with this policy and applicable law.

    2. Chargebacks and disputes
      We encourage you to contact us first to resolve any issues, as our support team can usually address concerns quickly under our 90-day store-credit guarantee. Unauthorized chargebacks or disputes may delay resolution, and we reserve the right to contest chargebacks that conflict with our published policies and any applicable laws.

    3. Changes to this policy
      We may update this Returns and Refunds Policy from time to time. Any changes will apply to purchases made after the updated policy is posted on our website, unless otherwise required by law.